Reference

open your legal terms clearly

Our legal page gives you the rules for account access, identity checks, payment records, cookies, and data requests before you join.

Indonesia legal accessDANA record checksOVO account matchingGoPay and QRIS logs
magic134 open your legal terms clearly
CONTACT ROUTES

contact us about legal requests

Legal questions need a clear route, not a guess. We handle account-record requests through live chat, email, and WhatsApp during posted hours, and we ask you to include your registered phone number…

Live chat Use live chat from 10:00 to 02:00 WIB when your legal question is tied to an active login, a wallet hold, or a missing DANA, OVO, GoPay, or QRIS reference.
Email desk Send legal requests by email when you need a written reply about account data, cookie records, payment traces, or changes to your registered phone number and profile details.
WhatsApp support Use WhatsApp for account ownership checks when chat is not enough; we may ask for your username, registered phone number, and the payment rail shown in your wallet history.
ACCOUNT RECORDS

manage your data and account records

Your legal rights are easier to use when the account record is tidy. We keep login, cookie, wallet, and support records in separate work queues, so a payment question is not mixed…

Data collection

We collect the details needed to run your account: registered phone number, login timestamps, device signals, wallet references, support messages, and payment labels from DANA, OVO, GoPay, or QRIS.

Cookie use

Cookies help us remember your session, protect login flow, and detect repeated failed access. You can clear browser cookies, but we may ask you to sign in again after clearing them.

Account security

Security checks focus on account ownership. If a new device, location change, or password reset appears, we may pause sensitive wallet actions until you confirm control through support.

Record retention

We keep account and payment records only for operational, dispute, legal, and safety needs. Retention periods can differ by record type, payment rail, and the status of a pending request.

Change requests

Ask us to correct profile details through chat or email. We may request proof that connects your account, phone number, and recent QRIS or wallet reference before updating records.

Access review

If you believe your account was accessed without permission, go to Account > Security > Sessions, capture the timestamp, then contact us so we can compare device and login records.

ask legal questions before joining

These answers explain how we handle common legal requests from Indonesia account holders. They cover eligibility, data access, cookies, payment records, account changes, and contact steps, so you can decide whether to open an account with clear expectations.

Access and eligibility depend on local law and are available only where local law permits. We may also restrict or pause an account if we cannot complete account checks or payment-record checks.

We keep account details such as your registered phone number, username, login timestamps, device signals, cookie records, support messages, and wallet references tied to DANA, OVO, GoPay, or QRIS.

Yes. Contact us through live chat or email with your registered phone number and username. We may ask for recent wallet references so we can match the request to the correct account.

We record payment rail, timestamp, reference code, and account match status for DANA, OVO, GoPay, and QRIS. These records help us review disputes, mismatches, account ownership, and lawful operation.

We may pause wallet actions while support checks the account owner, payment reference, and registered phone number. This step protects your account record and helps us avoid sending updates to the wrong person.

Cookies support login sessions, fraud checks, and device recognition. You can clear them in your browser, but some account actions may require a fresh login or an extra ownership check.

Start with live chat from 10:00 to 02:00 WIB for urgent account matters. For written requests about data correction, retention, or payment records, use email and include your registered phone number.